Chick-fil-A is known for its delicious chicken sandwiches, friendly customer service, and strong values. If you’re interested in joining the Chick-fil-A team, it’s important to be prepared for the interview process. In this article, we at founderactivity provide you with a list of common Chick-fil-A interview questions, as well as tips on how to answer them effectively. Whether you’re applying for a management position or a front-line role, this guide will help you make a great impression and land the job you want.
Sometimes success is disguised as hard work.– Truett Cathy
As one of the biggest American fast-food chains serving the Original Chicken Sandwich, Chick-Fil-A faces stiff competition when seeking new hires. However, by preparing for the interview and improving your chances of landing your ideal job, use the following Chick-Fil-A Interview Questions & Answers.
What is Chick-fil-A?
The Dwarf House, founded by Chick-fil-founder A’s S. Truett Cathy, first opened its doors in the 1940s. He used that recipe to launch the first Chick-fil-A in Atlanta in 1967, twenty years after making one of the nation’s first chicken sandwiches there.
How to Answer Chick-fil-A Interview Questions
When answering Chick-fil-A interview questions, it is important to emphasize your customer service skills, willingness to work in a team, and alignment with the company’s values. Be prepared to give specific examples of how you have demonstrated these qualities in the past. Additionally, research the company and its mission prior to the interview to show that you are genuinely interested in working for Chick-fil-A. Finally, be sure to come across as positive, enthusiastic, and reliable.
Chick-fil-A Interview Questions
The interviewer is interested in learning more about your background in the fast-food industry. Include what you have learned during the time you have worked in your response to this question.
“I started working at a nearby fast food restaurant as soon as I had my diploma. As a fast-food employee, I rapidly became accustomed to taking takeout orders at the counter, communicating those orders to the kitchen workers, and delivering prepared meals to customers. I now do my job well and make sure that every visitor is happy. I’ve improved my overall math and food handling skills over time. I’m also good at using my quick thinking. I think my background will enable me to fulfill this task to the best of my ability.”
2. How Do You Keep Customers Entertained At The Counter?
This question is meant to evaluate your capacity to occupy customers while they stand in line for their ordered food. Mention the methods you keep your customers entertained.
“Whenever a customer approaches the counter, I give them a friendly greeting. I address them with titles like sir, ma’am, and madam. I also make sure to pay close attention to and comprehend all my customers have to say. I am well-versed in the menu and can advise patrons on the best combos to order based on their tastes and preferences. In addition, I dress nicely and smile whenever I interact with consumers.”
3. What Are the Requirements for Success in This Position?
The purpose of this question is to determine whether you are aware of the characteristics necessary for success in your roles at Chick-Fil-A. Give details about the qualities and skills you will bring to the table in your response.
“In my perspective, I believe that teamwork, perseverance, and communication are important attributes in terms of this career. Teamwork is crucial since all employees must be able to rely on one another. It is crucial to have good communication skills since they improve team relationships and consumer experience. A person who has tenacity will also stick with something despite difficulties. Additionally, a person must be trustworthy, reliable, diligent, and accountable in order to succeed at Chick-fil-A.”
4. Can You Tell Me Anything About Chick-Fil-A?
Here, the employer is interested in learning more about your knowledge of the restaurant. You will be better able to communicate what you know about Chick-fil-A if you have previously done research on the restaurant.
“One of the biggest quick-service chicken restaurant businesses in terms of sales, Chick-Fil-A is known for its chicken sandwiches. More than 2600 restaurants are where this business is present. On Sundays, every restaurant closes.”
5. What Qualities Would You Use To Describe Your Teamwork Skills?
The interviewer poses this question to measure your interpersonal abilities while keeping in mind that a lot of the work in a restaurant requires teamwork. Show off your teamwork skills in your reply by doing so.
“I participated in the tennis team and the music program in high school. I gained teamwork experience here. As a result, I am aware of what it means to be a part of something bigger than oneself and how to cooperate with others to achieve a common objective.”
6. What Do You Mean When You Talk About Going the Extra Mile?
The company will ask you this question to evaluate your readiness to exceed expectations given that Chick-fil-A is known for exceeding customer expectations. The greatest way to respond to this question is to demonstrate your desire to go above and beyond.
“In my opinion, going above and beyond simply entails providing services that the client may not have anticipated. In other words, it entails taking great care to ensure that the experience is both noteworthy and significant. If I get the job, I’ll constantly strive to go above and beyond for both my customers and my employer. To make sure that everyone is happy along the process, I will make sure to give incredible experiences and outcomes.”
7. Chick-Fil-A prioritizes the community. Could You Describe Your Role in Community or Charitable Organizations?
The hiring manager is trying to determine if you have a philanthropic mindset in this situation. Describe how you fit with their giving culture in your response.
“I have been working as a tutoring volunteer at a neighborhood middle school close to my house. This program makes sure that students have strong academic support and gives them a safe place to go after school. This raises the likelihood that they’ll flourish and get ready for high school. During the summer break, I additionally volunteer to coach for a city kids sports league. It provides kids with fantastic activities and a location to keep themselves occupied in addition to putting a focus on fitness and fun. In the end, this improves the quality of life in our neighborhood.”
8. Some aspects of the job can occasionally become a little repetitive. How Do You Maintain Motivation During Boring Tasks?
This question is intended to determine whether you have a natural aptitude for this line of work. Show that you can keep efficiency while enjoying repetitious activities.
“In addition to being self-motivated, I’m driven to perform well in this profession by my passion for pleasing my customers. Additionally, I work with a responsible and diligent approach. Despite the fact that my job is tedious, I am passionate about it. I’m more productive when I stick to a regimen. I am able to pay attention to each activity at hand. If I start to lose concentration, I usually switch the sequence in which the info is presented or even take pauses occasionally.”
9. This Place Can Get Very Busy During Peak Meal Hours. Do you perform well in a high-pressure, quick-paced environment?
This question is intended to assess how well you can handle high-stress circumstances, according to the interviewer. Explain how you handle stress in your response, including any coping mechanisms you have for pressure.
“Yes, I truly perform better under pressure. When under pressure, I am more focused and produce good achievements. My capacity for multitasking aids in keeping my equilibrium while working under pressure. I am aware that maintaining composure is necessary for success.”
10. You might need to work on a computer in this role. What Do You Think of Your Computer Skills?
This question is intended to help the hiring staff determine whether you have a basic understanding of different keyboards and software. Showcase your experience with a variety of databases in your response.
“I’m a pro at using the Microsoft suite, and I work well with it. I’ve used programs like type form and jot form in the past. I also completed an advanced Microsoft Excel course. Should my employment demand me to learn how to use new software, I am a quick learner. The speed at which I can type is 60 words per minute. I provide error-free content to the best of my ability regardless of my speed.”
11. What would you change to improve Chick-Fil-A as a place to work if you were in charge?
“I would pay more attention if I were in charge of Chick-Fil-A to how employees have to work outside for hours on end without a break. Additionally, I would spread out breakouts to prevent forcing employees to take their breaks one hour after they arrive at work. Additionally, I would make sure that no one is given preference for a position over another and that everyone has a new position every day.”
12. How do you feel about spending a lot of time standing still?
The majority of jobs in restaurants demand candidates to stand for long periods of time. This question will be posed to you by the employer to see if you are aware of the nature of the position you will be filling. Show that you have no trouble standing for a long period in your response.
“Standing for extended periods of time is not an issue for me. I am aware that it is necessary for this position. I keep good posture, wear comfortable shoes with low heels, and drink plenty of water. This makes it possible for me to work comfortably while doing my job.”
The employer is conscious that employees occasionally skip work for a variety of reasons. The answer to this question will help the employer understand what actions you can take if you miss work. Explaining the efforts you made to lessen the impact of your absence is the best course of action when answering to this question.
“In the past, I worked at a well-known fast food restaurant in my neighborhood. But one day I got sick, and I was unable to work my shift. I called a number of my team members and asked them to fill in for me. I quickly located a coworker to take over for me.”
14. Has a customer ever seen you go above and beyond for them?
This question is posed by the hiring manager to better understand what you mean when you say you go above and beyond for a client. Tell us about an instance when you went above and beyond for a client.
“Yes, many times I have gone above and above for a customer. For instance, a customer ordered a specific dessert while I was working as a waiter at a restaurant, but we were out of stock. Fortunately, the restaurant next door had it. The customer was delighted when I brought him the desert from next door.”
15. Why Do You Think Customer Service Is So Important?
This question is intended to gauge your awareness of the value of having strong customer service abilities. Give a few examples of the value of customer service in your response, relating them to the task at hand.
“Customer service is crucial because it increases customer loyalty and boosts restaurant patronage, among other benefits. It can increase the amount of money each client spends at each visit and spread good word of mouth about a business.”
16. What Qualifies as Excellent Customer Service?
Here, the recruiting manager is interested in learning how you define superior customer service. This should be rather simple since I’ve previously worked in a restaurant.
“Going above and above to meet your customer’s basic needs is part of providing excellent customer service. Being polite to customers, making sure the restaurant is clean, ensuring that customers don’t have to wait too long for their orders, making sure the food is fresh and served as ordered, etc., are some examples of outstanding customer service.”
17. Give an example of how you would handle an unhappy customer.
Here, the recruiting manager is evaluating your capacity to connect with various personality types. Show off your interpersonal and problem-solving abilities in your response.
“Working in a restaurant always leads to some problems. For instance, if I come across a displeased client, I will start by listening and giving him or her a chance to vent. This will show that I care about the client. Whatever the situation, I won’t assign blame to either the client or the business. When the client has calmed down, I’ll try to address the issue without getting upset. However, I wouldn’t put our consumers’ satisfaction above making promises I couldn’t keep.”
18. What do you think are your main strengths and weaknesses?
One of the trickiest questions given during an interview to learn more about your traits is this one. When describing your strengths, be sure to draw a stronger connection between them and the employment function. When describing your weakness, mention one that has nothing to do with your job description and mention that you are working to address it.
“My ability to work well on a team and be self-motivated are my biggest strengths. I also have strong interpersonal skills. I dedicate myself to any task I do and work diligently to see it through. On the other hand, my tendency to trust people readily is one of my major faults. I’m also guilty of overworking myself. However, I am getting better at assigning duties, so soon these shortcomings will be a thing of the past for me. I am doing a lot of effort to make this happen!”
19. I notice you hold a diploma. How Did Your Education Prepare You For A Job At Our Company?
This is a question the hiring manager could ask you to see if your educational background matches what they are looking for in a candidate. The easiest method to answer this question is to explain how your educational background connects to the position in question.
“I had to fulfill deadlines every day while also setting objectives for myself in a range of topics and activities while I was in school. This helped us achieve so much. I firmly believe that my education has prepared me for success in your restaurant. I continued working with my teachers and classmates while I was still in school. As a result, I am able to cooperate with both teams and managers.”
Here, the employer is doing extra research to learn about your special qualities. After reading the job description, you should emphasize the skills they are seeking and show how you can use those skills to succeed in the current role.
“In addition to having a degree in food and drink, I’m a quick learner, adaptable, customer-focused, diligent, and a superb professional with the ability to work both individually and as a team. I’m aware of my responsibilities at Chick-fil-A because I read the job description. I have every confidence that I will bring the team positivity and a quality of service that will impress your clients. If you decide to hire me for this Chick-fil-A position, I’ll make sure to perform my duties with integrity and to a high quality. I’ll put in a lot of effort to keep all of our clients.”
21. What qualities do you believe define a productive Chick-fil-A employee?
This question helps the hiring manager better understand your knowledge of the position and your perspective on it. The majority of candidates concentrate on the qualities they bring to the table, therefore it typically provides them with insights into your regarded strengths as well.
There are no right or wrong responses, technically. Giving the recruiting manager a list of qualities and calling your response a day would not be a good approach.
Instead, take a moment to explain your decisions. Tell the recruiting manager why you believe such qualities are important. That makes your response more pertinent and meaningful, which is particularly important for this topic.
“Teamwork, communication, and perseverance, in general, are the qualities I believe are most crucial. Teamwork is crucial since ultimately each employee must be able to rely on one another. Strong communication abilities are essential since they improve both the team dynamic and the customer experience.
Finally, obstacles are a part of every work. You can overcome difficulties if you have perseverance. Instead, you’ll be able to focus, making sure you can identify a solution and carry on.”
Questions to Ask at the End of a Chick-fil-A Interview
There’s a good chance you’ll get the chance to ask the recruiting manager at least a few questions as your Chick-fil-A interview comes to an end. This is a pivotal time in history. Smart questions not only help you learn more about the position, but they also help you come across as a motivated applicant. Everything there is good.
Here are five questions to have prepared if you don’t know what to ask:
22. Can you describe a typical day at this position in detail?
23. When you initially started in your position, did anything about working at Chick-fil-A surprise you?
24. How do you determine success in this role?
25. What is the largest problem this Chick-fil-A location faces, please? How can this position aid in resolving that problem?
26. What piece of advise would you give to each new hire if you had the chance?
Tips for Chick-fil-A Interviews
In conclusion, the best Chick-fil-A interview questions are those that assess a candidate’s ability to provide excellent customer service, work well in a team, and demonstrate the Chick-fil-A values of honesty, integrity, and hard work. Remember that the goal of the interview process is to identify individuals who will be a good fit for the Chick-fil-A culture and will be able to provide outstanding service to customers. Overall, being prepared to answer these types of questions and demonstrating your enthusiasm for the Chick-fil-A brand will help increase your chances of getting the job.
Chick-fil-a was really slow getting my order out to me.
They must’ve been off their Chick-fil- “A-game”